Your apps already have the data. Let's make them work together.
We keep your technology running, connect the applications you already use and automate repetitive work.
Support, infrastructure and integration
We design, implement and manage the platform your company runs on, and we respond when something fails.
IT support
Help desk with ticket numbers, remote and on-site support, and service levels with escalation.
- Incident, request, change and problem management (ITSM)
- Preventive maintenance and monitoring
- Remote device management (RMM) and phone and laptop management (MDM)
- Businesses and homes
Infrastructure
An available, secure and backed-up platform, aligned with ISO/IEC 27001 controls.
- Networks, structured cabling and business Wi-Fi
- Servers, virtualization and high availability
- Firewall, VPN, backups and business continuity
- Cloud, email and collaboration
Integration and development
We connect the systems you already use so data is entered once and reaches wherever it is needed.
- CRM, online store and WhatsApp
- API, webhook or scheduled sync connections
- Android and iOS apps connected to your systems
- DevOps: CI/CD, infrastructure as code and containers
Processes that run themselves
Each service can be hired separately. Most clients start with the assessment.
Process assessment
How work gets done today, where time is lost and what to automate first.
- Interviews with each area
- Map of applications and how information flows
- Prioritization by impact and effort
Workflows that run themselves
Repetitive tasks with approvals, alerts and a log of every step.
- Purchase, vacation and expense approvals
- Reading emails, PDFs and invoices
- Automatic reports
- Chatbots on WhatsApp, Messenger and Instagram
Finance and admin processes
Fewer days to close the books and less data entry in admin.
- Financial advisory and cash flow
- Purchasing, expenses and employee onboarding
- Automated user onboarding and offboarding
Pay only for what you use and know how protected your network is
IT cost control
We find the money lost on unused licenses and cloud, right-size it and manage it month by month.
Firewall audit
We review your FortiGate or MikroTik against best practices and ISO/IEC 27001 before an attacker does, and fix what we find.
Process first, then the tool
Assess
We map the process with the people who run it and measure time and errors.
→ current mapDesign
We propose the improved process and capture it in a specification. You approve scope and cost.
→ approved specificationImplement
We build in short increments against the specification, with real data.
→ solution in productionSupport
We monitor, adjust and support as the business changes.
→ support and continuous improvementWhat we agree is what we deliver
The specification states what the solution must do, with what data and which acceptance criteria. It drives the plan, the tasks, the AI agents and the team, and stays as a living manual.
Process assessment
Fixed scope and price.
Implementation
Closed scope and an agreed delivery date.
IT retainer
A bank of hours for support, adjustments and new automations.
What changes day to day
The people behind every implementation
Hands-on experience in infrastructure, security, support and development, with current training in cloud, DevSecOps and artificial intelligence.
Andrés Jaramillo
Founder · Technology and infrastructure lead- 21+ years in IT support, infrastructure and security
- Has led support and infrastructure for multinational companies
- Security policies under ISO/IEC 27001:2022 and device audits
- Service desks with analyst teams and SLA compliance under ITIL
- Corporate ERP, network, server and backup implementations
- FortiGate perimeter security, cloud and AI automation
Gabriel Gutiérrez
Senior software engineer · Mobile development- 14+ years building enterprise mobile products for the US and Latin America
- Builds with AI agents (agentic development) on projects for Pinterest, with 600M+ monthly active users
- Apps published on the App Store and Google Play, native and Flutter
- Real-time IoT fleet monitoring platform
- Has mentored 12+ developers in their careers
Santiago Soto
Senior full stack developer- Programming since age 12, with 7+ years of professional software development
- Digital products for companies in Colombia, Latin America and the US
- Founder and lead of his own software development company
- AWS architectures focused on performance, optimization and scalability
- Experience as a development analyst on enterprise systems
Tell us which process takes up most of your time
Message us on WhatsApp and we will book the assessment.
Message us on WhatsAppI prefer email · soporte@solucionestic.com.co