Personal data processing policy
Effective October 9, 2026. This is a translation; the Spanish version is the legally binding text.
1. Data controller
2. Data we collect
Name, company, job title, email, phone number and the content of the messages you send us by WhatsApp, email or forms. For support clients, also the data needed to handle each ticket. On the website we collect anonymous browsing data only when you accept analytics cookies.
3. Purposes
- Answering requests, booking assessments and sending commercial proposals.
- Delivering the services you hire, including IT support and ticket tracking.
- Invoicing and meeting legal and accounting obligations.
- Sending information about our services, only if you authorize it. You can opt out at any time.
- Measuring how the website is used in order to improve it.
4. Your rights
As the data subject, you can:
- Access, update and correct your data.
- Request proof of the authorization you gave us.
- Know how we have used your data.
- Revoke your authorization or ask us to delete your data, unless a legal or contractual duty requires us to keep it.
- File complaints with Colombia's Superintendence of Industry and Commerce (SIC).
- Access your data free of charge.
5. Inquiries and complaints
Write to soporte@solucionestic.com.co with your name, ID document, your request and how you want us to reply.
7. Security, transfers and validity
We protect data with controls aligned with ISO/IEC 27001. Some providers (email, help desk, analytics, web hosting) may store data outside Colombia under agreements that ensure its protection. We keep data for as long as the relationship lasts and as long as the law requires. Any change to this policy will be published on this page.